New Healthcare Plans Put Focus on Well-being for Macy’s, Bloomingdale’s Associates

Convenience Care. Health Savings Accounts. Generic drugs. These have become familiar terms to Macy’s and Bloomingdale’s associates since the company began offering consumer-directed health plans last year.

“Both our country and our company were on an unsustainable path, leading to significant healthcare cost increases for Macy’s and our associates,” said Bill Tompkins, SVP/HR-Total Rewards. “In addition, Americans have long viewed healthcare as a means to fix them when they’re sick rather than a way to prevent illness in the first place. We want to focus on the well-being of our associates.”

What You’re Doing

Many of you already are becoming savvy shoppers when it comes to your health, said Tompkins. Here are some ways you’re taking an active role in managing your healthcare dollars:

  • You’re funding your Health Savings Accounts (HSAs) to cover costs of preventive care before you need treatment.
  • You’re using more generic drugs than in the past. “Now 85 percent of associate prescriptions are filled with a generic drug option, the highest percentage we’ve ever seen,” said Tompkins.
  • You’re turning more to urgent care facilities rather than the emergency room for diagnosis and treatment. “Not only have we seen an increase in the use of urgent care facilities, but we’ve seen more associates using our MDLIVE telemedicine service,” Tompkins said.
  • More of you are participating in Know Your Numbers, enabling you to discover and begin treating chronic disease issues much earlier.

What Macy’s is Doing

“These efforts by our associates have had an impact on our healthcare costs,” said Tompkins. “We’ve been able to reduce healthcare payroll deductions and hold them flat for this year, providing our associates with money that they can save in their HSA accounts. And we’ve also made new investments in the health and well-being of our associates.” Among them:

  • Omada, a digitally-based program for those at risk of diabetes and heart disease. Participants will receive a health-related curriculum, around-the-clock access to a personal health coach, and a smart technology wireless scale.
  • The Preventive Incentive, which allows associates to earn $50 or $100 for one of five common preventive screenings.
  • A reduced wait time for new associates to enroll in our benefit programs – from 90 to 30 days.
  • New associate-paid benefits that provide added financial protection for critical illness and accidents.

See the infographic below to learn more!

What’s Next?

“Although we’re starting to see our associates adopt a consumer mindset when it comes to their healthcare, there are some opportunities for us to address,” Tompkins said. “One example is to increase engagement in the funding of HSAs. Many associates may not be aware that they can hold receipts for smaller charges they pay out-of-pocket so they can be reimbursed when they have more money in their HSA. So they can let their HSA money grow to cover their deductible, then take out their old receipts and submit them for reimbursement, even if it years later.

“We also want to make sure our associates do everything they can to earn incentives,” he said. “This is another way to build HSAs and to cover any catastrophic issue while expanding preventive care.  And we continue to focus on health and financial well-being with new programs to make it easier for our associates to save money and stay healthy.”

For more information on new ways Macy’s is helping you to stay healthy, visit the Live Healthy section of My Benefits on My IN-SITE or click on the “My Health” tab on


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