Think of the rush you get when you’ve made a breakthrough on a problem or made someone’s day. Harness that feeling to inspire your development. Look within yourself, at those around you and at resources available to you.
Identify your joys at work and speak up about your aspirations. Your manager will listen and discuss steps for growth. Ask for opportunities to learn, then build on those achievements.
Some Macy’s and Bloomingdale’s support locations have formal mentor programs – many are just beginning. Stores have informal programs for new hires where they are partnered with seasoned specialists and shadow side-by-side.
Check My IN-SITE and the portals for resources to increase your know-how and earning potential. If you work in a store, it’s crucial to seek out product knowledge and become an expert in your family of business. This helps in servicing customers in our stores and in the digital arena.
We’re inspired by Eliane Lawson-Agbavon, Michael Kors handbags specialist at Macy’s Mall of Georgia: I grow my business by maximizing technology tools: mLearn for the Star Gifts kiosk enables me to seamlessly work with multiple customers – one browsing on-screen selections while I assist another with my iPod’s More@Macys app.
“Yesterday, I was doing a one-on-one developmental meeting with a top talent ASM, and he asked me a great question: ‘What inspires you to be a better leader?’ I didn’t hesitate; I said, “My incredible team that pushes me every day in the relentless pursuit of excellence.
“Then two minutes later, Jim Wascura (our VPSM of Broadway) stopped by to say goodbye as he retires after 45 years at Macy’s. He asked me, ‘What keeps you so energized and passionate about your job after 34 years?’ I said, “It’s the team and my commitment to the team and winning; that created the passion and athleticism that makes the sport.” Randy Scalise, Regional Director of Stores, Northeast Region