Our company’s commitment to creating a more sustainable environment is reflected in the inspiring work of our Macy’s Go Green Employee Resource Group (ERG). We’re collecting the inspiring moments from Macy’s volunteers around the country. From coast to coast, here’s what you did to make Earth Week just a little more green.
Bag Hunger has been a symbol of our commitment to localized involvement in the communities where we live and work for 20 years. Employees across the country contribute food, money and their time to food pantries and soup kitchens. This year, we are celebrating our milestone anniversary by giving our customers the chance to give back with us through the “Make Good Cents” Campaign.
Macy’s is piloting an innovative mobile tool to help customers use their mobile devices to engage one-on-with in store: “Macy’s On Call”, powered by IBM’s Watson AI will be rolling out to 10 test locations nationwide, including a Spanish language version.
Providing a 360-degree omni view of customers, the new OmniClient application gives associates a tremendous tool to build quality client relationships and directly drive their business.
Putting the customer first, accuracy and speed drive the work of the multi-faceted Omnichannel Fulfillment team.
Macy’s is converting Pinterest fans to Macy’s customers through new buyable pins introduced in July. The Pinterest audience is highly engaged, using the platform as a planning tool for home remodels, weddings, vacations and more. Fans are inspired by others’ pins, curating ideas as they create “boards” of images they like.
You may not know them but you know their work … in fact, you could not work without them. Led by José Perez, director of Systems and Technology Field Services, the in-house National Repair Center (NRC) provides critical services – maintaining about 635,000 pieces of hardware and saving an immense amount of time and money with its experience and expertise.
Macy’s and Bloomingdale’s Omnichannel strategy helps drive the company’s growth by enabling us to give our customers what they want, where and when they want it. But first we have to find it! That’s where RFID – Radio Frequency Identification – comes in.