Coast to Coast is excited to follow Jeff as he goes beyond the boardroom to talk with Associates about our North Star Strategy and how we are working together to drive our business forward. This episode, we’re diving into the exciting, complex and changing world of cosmetics and beauty!
In the first episode of Beyond the Boardroom with Jeff Gennette, our new monthly video series, Jeff and the team at our Woodbridge Center, NJ store gave us a look at an exciting technology pilot– e-signs in Women’s Shoes! Following your feedback, we’re giving you a closer look at the e-signs in action.
In his early days as CEO for Macy’s, Inc., Jeff Gennette asked our Associates for their Bright Ideas. Read on to see what we are doing to turn those Bright Ideas into action and how our top 70 leaders demonstrated quick decision-making.
“We put a lot of effort into upgrading the Macy’s app to give our customers the best possible shopping experience whether online or in our stores. It’s exciting to see the way users are responding to those changes, and it’s to the credit of the extremely talented people in our technology teams who lead us ahead of the industry in this area.” – RB Harrison, chief omnichannel officer
What is the definition of the iconic, American department store in the 21st century? This month, the definition contains a new word: Apple.
My Stylist @ Macy’s has been successfully helping customers all over the country. Check out these exciting new videos that showcase how and why!
Macy’s is piloting an innovative mobile tool to help customers use their mobile devices to engage one-on-with in store: “Macy’s On Call”, powered by IBM’s Watson AI will be rolling out to 10 test locations nationwide, including a Spanish language version.
An eastern wind symbolically brings order … and for Macy’s, our prototype store at Easton Town Center in Columbus, OH, is bringing an order to what our future store will look like as it brings scores of new ideas to life. Easton was selected as it’s in America’s heartland, in a popular, new concept mall in a growing community. It’s a living preview of what’s to come!
Providing a 360-degree omni view of customers, the new OmniClient application gives associates a tremendous tool to build quality client relationships and directly drive their business.