Macy’s Associates Respond: Hurricane Harvey

A connection to our local communities is at the core of who we are at Macy’s, Inc. So when Hurricane Harvey slammed into Southeast communities in Texas and Louisiana causing widespread destruction, we weren’t surprised when Associates immediately stepped up to ask what they could do to help.

Macy’s, Inc. Associates from across the country got involved in the disaster relief initiatives set up by the company, giving financially through the Associate Matching Gifts Campaign, donating paid-time-off, and buying merchandise online to ship to affected locations through Macy’s ‘Buy Online Pickup in Store’ service. Customers got involved, too, by rounding up purchases at the point-of-sale online and in Macy’s stores across the country to raise funds to benefit the American Red Cross Hurricane Harvey Relief effort.

But what really stands out to us are the grassroots, localized volunteer efforts taking place in Texas. Each store in the San Antonio District organized events and collected donations. Various stores have partnered with local food banks in the area. James Franks, district director of Operations, and Aleksey Prezenchuk, district director for Asset Protection, both based in the Ingram Park store in San Antonio, TX, personally drove a truck filled with donations to Houston.

“Everyone was super concerned about how they could help,” said Sarai Pina, VPSM/ Macy’s Ingram Park. “Even Associates who were themselves affected by the hurricane wanted to go out and help others.”

We were amazed by these efforts to help, but Macy’s Associates didn’t stop there. Creating a personalized shopping experience is one of the things we do best, so teams in Houston came up with a very special way to translate that into donations.

“Associate Distribution Centers” filled with clothing, toiletries, and assorted supplies have been set up inside the Macy’s Almeda Mall store and Macy’s Men’s/Furniture Willowbrook Mall to allow those affected by the hurricane to “shop” for these much-needed supplies free of charge. The donations consist of Macy’s prior seasoned merchandise. Several different teams made a concerted effort to get the merchandise shipped back to Houston in a way that allowed the items to be in the hands of our impacted Associates quickly and efficiently.

In her 20 years of working with the company, Andrea Schwartz, VP of Media Relations for the North Central and South Regions for Macy’s, said, “I have never witnessed this kind of coming together as I have with these Associate Distribution Centers. It involves so much. So many teams joined hands to make this work.”


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